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We currently ship to:

• United Kingdom: England, Scotland, Wales and Northern Ireland
• Republic of Ireland

United Kingdom: Standard shipping costs £7 for orders below £50. Orders of £50 or more qualify for free standard shipping.

Republic of Ireland: Standard shipping costs €7 for orders below €50. Orders of €50 or more qualify for free standard shipping.

Shipping charges are shown in the applicable checkout currency before you place your order.

Orders are usually processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays in the destination country.

After dispatch, delivery usually takes 6–12 business days. The total estimated delivery time is normally 7–15 business days from the date the order is placed.

Business days are Monday through Friday, excluding applicable public holidays in the destination country.

Delivery times are estimates and may occasionally be affected by courier delays, busy periods, public holidays or incomplete or incorrect delivery information.

See our Shipping Policy for full details.

Once your order has been dispatched, we will send tracking information where tracking is available.

You can also use our order tracking page.

Tracking information can sometimes take time to update. If there has been no update for several business days, or your order has passed the estimated delivery period, contact support@merenlo.co.uk with your order number.

United Kingdom: where the UK statutory cancellation right applies, you normally have 14 days after the day you receive the goods to cancel the contract without giving a reason.

Republic of Ireland: where the Irish/EU statutory withdrawal right applies, you normally have 14 days after the day you receive the goods to withdraw from the contract without giving a reason.

Merenlo also offers a voluntary 30-day return policy from delivery. The additional voluntary conditions apply to the voluntary part of that return period, including days 15–30.

Rights relating to faulty, damaged, incorrect, misdescribed or otherwise non-conforming goods are separate.

Statutory cancellation or withdrawal: where an applicable statutory right exists, you may inspect and try the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you could reasonably do in a physical shop.

If goods have been handled beyond what is reasonably necessary for that purpose, Merenlo may make a lawful deduction for any resulting reduction in value.

Merenlo voluntary return policy: for returns made under the voluntary part of the 30-day policy, items must normally be unworn, unwashed, unused, in their original condition and returned with original tags attached where applicable.

These voluntary conditions do not reduce statutory cancellation, withdrawal or faulty-goods rights.

If you are exercising an applicable UK statutory cancellation right, you can notify us by emailing support@merenlo.co.uk. You do not need to give a reason and your cancellation is not subject to discretionary approval.

If you are using Merenlo's additional voluntary return policy, you may email us with your order number, the email address used at checkout, the item you wish to return and the reason for the return.

You do not need to contact customer service merely to obtain the return address.

Return address:
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

We recommend including your order number with the return and retaining proof of shipment.

For complete cancellation, return-cost and refund information, please see our Return & Refund Policy.

If you need to change an item, size, colour or delivery detail, contact support@merenlo.co.uk as soon as possible.

We will help where we still can, but changes cannot be guaranteed once an order has started processing or has been dispatched.

This is separate from statutory cancellation or withdrawal rights. Where an applicable statutory right exists, you do not lose that right simply because the order has already been processed or dispatched.

See our Return & Refund Policy for the applicable cancellation and withdrawal rules.

Yes. Where an applicable statutory cancellation or withdrawal right exists, you may try on and inspect clothing in the same way you reasonably could in a physical shop to establish its nature, characteristics and functioning.

If an item is handled beyond what is reasonably necessary for that purpose, Merenlo may make a lawful deduction for any resulting reduction in value.

For returns made under Merenlo's voluntary return policy, including the voluntary portion of days 15–30, the voluntary return-condition requirements apply.