MERENLO · CUSTOMER SUPPORT

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Questions about your order, delivery, returns or sizing? Send us a message using the form below, or contact our customer support team directly.

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Please include your order number if you are contacting us about an existing purchase. Avoid sharing payment-card details or passwords in your message.

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Looking for a quick answer?

These pages may help you find the information you need without waiting for a reply.

Track your order Check the latest available tracking information for your shipment. Track order → Frequently asked questions Read answers about orders, payment methods, delivery and returns. Read FAQ → Returns & refunds Understand return procedures, cancellation rights and refund arrangements. View policy →

Online store: Merenlo

Legal operator: BJ-Ecom B.V.

Chamber of Commerce (KvK): 89168402

VAT number: NL864899269B01

Registered business address
BJ-Ecom B.V.
J.L. van Rijweg 50
2713 JA Zoetermeer
Netherlands

Merenlo is an online store operated by BJ-Ecom B.V., a company registered in the Netherlands. The registered business address is not the designated product return address. For return shipping instructions and the published return address, please refer to our Return & Refund Policy .