Merenlo currently accepts new orders for delivery within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently offer delivery to the Republic of Ireland or other destinations outside the UK. Delivery availability is confirmed at checkout.

Our standard UK shipping charges are:

• Orders below £50: £7 standard shipping.
• Orders of £50 or more: free standard shipping.

All charges are in GBP. The final shipping cost is shown at checkout before payment.

Our current estimated delivery time is:

• Order processing: 1–3 business days.
• Transit after dispatch: 6–12 business days.
• Total estimate: 7–15 business days.

These are estimates rather than guaranteed delivery dates. Business days are Monday to Friday, excluding applicable public holidays.

Read our Shipping Policy for more details.

Our standard order cut-off is 5:00 PM UK time (GMT/BST), Monday to Friday.

Orders placed after the cut-off, on weekends or on applicable public holidays normally begin processing on the next business day.

The cut-off determines when the processing period begins. It does not guarantee same-day dispatch.

Once your order has been dispatched, you will normally receive an email containing the available tracking information.

You can also visit our Track Your Order page.

Tracking may take some time to become active after your parcel is handed to the carrier.

Tracking updates may be delayed while parcels move between carrier facilities or await their next scan.

If there has been no tracking update for several business days, or your order is beyond its estimated delivery period, email support@merenlo.co.uk with your order number.

Check your tracking information first. If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the shipment and help determine the next steps. Your statutory rights concerning delayed or non-delivered goods remain unaffected.

Check the tracking details, any designated safe place, and whether someone at your address accepted the parcel.

If you still cannot locate it, contact support@merenlo.co.uk promptly. You do not need to wait a fixed number of days before reporting a missing delivery.

We will investigate with the carrier and apply the appropriate remedy under UK consumer law.

Not always. Depending on fulfilment arrangements, products in the same order may occasionally be dispatched in separate parcels.

If this happens, you may receive separate tracking updates and deliveries on different dates.

Depending on the carrier, your parcel may be offered for redelivery, held for collection or returned if delivery cannot be completed.

Follow the instructions in your tracking information. If you need assistance, contact Merenlo support.

Not necessarily. Merenlo may use international fulfilment and logistics partners. We do not represent all products as being stocked or dispatched from the UK.

The delivery estimates and costs shown in our Shipping Policy apply to our standard UK delivery arrangements.

Yes, subject to the applicable return route. For most eligible online purchases, UK consumers have a statutory right to cancel within 14 calendar days after receiving the goods.

Merenlo also provides an additional voluntary 30-day return policy for eligible items, calculated from delivery.

The voluntary return conditions do not replace or restrict statutory consumer rights.

For most eligible distance purchases, you can notify Merenlo that you wish to cancel your contract without giving a reason.

The statutory period normally ends 14 calendar days after the day you receive the goods. Different starting rules can apply to orders delivered in multiple parcels.

To cancel, send a clear statement to support@merenlo.co.uk before the applicable deadline.

You normally have a further 14 calendar days after notifying us to send the goods back. Certain lawful exceptions may apply.

See our Return & Refund Policy for complete details.

Merenlo offers voluntary returns for eligible products within 30 calendar days after delivery.

For returns made solely under this voluntary policy, products must normally be unworn, unwashed, unused and in their original condition, with original tags attached where applicable.

These conditions do not restrict a valid statutory cancellation or your rights regarding faulty goods.

Email support@merenlo.co.uk and include your order number where available.

For statutory cancellation, a clear statement of your decision is sufficient. You do not need to provide a reason or wait for discretionary approval.

For a voluntary return, please identify the item you would like to return so we can assist you.

The designated return address is published below. You do not need to contact us merely to obtain it.

Our designated customer return centre is located in China.

This is different from the registered business address of BJ-Ecom B.V. in the Netherlands.

We recommend including your order number and retaining proof of postage.

For ordinary change-of-mind returns, customers are normally responsible for the direct return shipping cost where lawfully applicable and disclosed before purchase.

As our designated return centre is in China, international return postage may be higher than domestic UK shipping.

If an item is faulty, incorrect or otherwise non-conforming, Merenlo covers reasonable return costs where required under applicable UK law.

For a valid statutory cancellation involving returned goods, refunds are made without undue delay and no later than 14 calendar days after we receive the goods back or receive evidence that you sent them, whichever occurs first.

Other refund situations are handled according to the applicable statutory or voluntary return arrangements.

Refunds are processed to the original payment method. Your payment provider may take additional time to display the funds.

For a complete valid statutory cancellation, we reimburse the original standard delivery charge where required by UK law.

Any additional cost of choosing a premium delivery service above the least expensive standard option does not normally have to be reimbursed.

Original outbound delivery charges are not normally refunded for returns made solely under our voluntary change-of-mind policy, unless applicable law requires otherwise.

During an applicable statutory cancellation period, you may inspect and try on goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you might in a physical shop.

If handling goes beyond what is reasonably necessary and reduces the value of the goods, a lawful deduction may apply.

Separate condition requirements apply to returns made solely under Merenlo's voluntary return policy.

A product does not automatically lose statutory cancellation or faulty-goods protections simply because it was purchased on sale.

Certain products may be subject to a specific statutory cancellation exception, such as clearly personalised items or certain sealed hygiene products after unsealing.

Any applicable exception must meet the legal requirements and be clearly disclosed.

Please contact support@merenlo.co.uk and explain the issue.

Include your order number and photographs where these would help us investigate.

Your rights under the Consumer Rights Act 2015 are separate from ordinary change-of-mind return conditions.

We do not impose a fixed 24-hour or 48-hour reporting deadline that removes your statutory rights.

Select your preferred item and available variant, add it to your cart and proceed to checkout.

Enter your delivery and payment details, review the final total and submit your order using the payment button.

Merenlo's current UK storefront uses English and GBP.

Contact us as soon as possible at support@merenlo.co.uk.

We will try to help where operationally possible, but changes are not guaranteed once processing or dispatch has begun.

Contact us as soon as possible and clearly explain that you wish to cancel.

If your order has not yet been dispatched, we will attempt to stop fulfilment.

Your applicable statutory cancellation right remains separate from whether we can stop a parcel before dispatch.

We may be unable to stop a parcel that is already in transit.

If you wish to cancel an eligible purchase, you can still notify us of your decision. You may need to receive and return the goods.

Refusing a delivery by itself should not be relied upon as formal cancellation notice.

Please email us immediately if you notice an error in your delivery address.

We will attempt to make the correction before dispatch, but changes cannot be guaranteed after fulfilment has started.

Once dispatched, any additional options may depend on the carrier.

Check your inbox and spam or junk folder.

If the email is missing, contact support@merenlo.co.uk using the email address provided during checkout.

An order may occasionally be cancelled for legitimate reasons such as product unavailability, payment authorisation issues or suspected fraud.

If payment has already been collected and the order cannot be fulfilled, any refund due will be processed to the original payment method.

First check whether the items were dispatched in separate parcels.

If an expected item is missing and there is no indication of a separate shipment, contact us with your order number and a description of what you received.

This may happen because of an unsuccessful delivery attempt, incomplete address information or an uncollected parcel.

Contact us with your order number so we can review the shipment and the available options. Your statutory rights remain unaffected.

Depending on your device, browser and checkout eligibility, the following payment methods may be available:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Maestro, where supported and available

The payment methods actually available for your order are those displayed at checkout.

See our Payment Methods page for more information.

Our current UK storefront displays prices, delivery charges and order totals in British pounds sterling (GBP / £).

If your card or payment account uses another currency, your bank or payment provider may apply its own conversion rate or fees.

Payments are processed through Shopify Payments and other supported payment providers shown at checkout.

Merenlo does not store your full payment-card details on its website.

Additional bank or payment-provider verification may be required.

No. Merenlo does not accept cash on delivery, manual bank transfers, cheques or payment requests through unofficial emails or social-media messages.

Please complete payments only through our official website checkout.

Check your payment details and billing information. Your bank or payment provider may require additional verification.

If the issue continues, contact your payment provider or try another option displayed at checkout.

Check the sizing information and measurements provided on the product page before ordering.

Fit may vary between products. If a measurement or size detail is unclear, contact support before purchasing.

Compare your measurements with the information provided for the specific product.

Because the fit can vary by garment, we do not recommend one universal sizing rule for every item.

Size exchanges may be available depending on product availability.

Contact support with your order number and the size you would prefer.

If a direct exchange is unavailable, an applicable return and new order may be possible.

Please refer to the product description and available specifications before purchasing.

If information about a product's material composition is missing or unclear, please contact us before placing your order.

Required material-composition information should be available before purchase.

Follow the care instructions provided with your garment and any product-specific guidance.

Different fabrics may require different washing, drying or ironing methods.

Screens and lighting conditions can affect how colours appear in photographs.

We aim to represent products accurately. Any minor display variation does not remove your rights if the goods are materially different from their description.

Check that the code has been entered correctly and that the promotion has not expired.

Some offers may have minimum order values, eligible product requirements or restrictions on combining discounts.

Check the terms displayed with the promotion.

Promotional codes are generally intended to be applied during checkout, while valid.

If you believe a valid promotion was not correctly applied, contact customer support with your order details.

This depends on the terms and configuration of each promotion.

Any available combined discount will be reflected in the checkout total before you complete your order.

Email: support@merenlo.co.uk

Telephone: +44 7863 792998

You can also visit our Contact page to send an enquiry.

Our published customer support hours are Monday–Friday, 9:00 AM–6:00 PM, UK time (GMT/BST as applicable).

We aim to respond during support hours. Response times may vary depending on enquiry volume.

If your enquiry concerns an existing order, please include your order number, the email address used at checkout and a brief explanation of your question.

If you are reporting a product issue, photographs may be helpful where relevant.

Merenlo is operated by BJ-Ecom B.V., a company registered in the Netherlands.

Chamber of Commerce (KvK): 89168402
VAT: NL864899269B01

This registered business address is not the designated product return address.