Shipping policy
Merenlo | United Kingdom
At Merenlo, we aim to provide clear information about shipping costs, order processing and estimated delivery times so you know what to expect when placing an order.
This Shipping & Delivery Policy applies to orders placed through www.merenlo.co.uk for delivery within the United Kingdom.
1. Delivery Destinations
Merenlo currently delivers to addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
We do not currently offer delivery to the Republic of Ireland or other destinations outside the United Kingdom.
Delivery availability is confirmed at checkout. Some addresses may be subject to carrier limitations.
2. Shipping Costs
We offer standard shipping within the United Kingdom at the following rates:
| Order Value | Shipping Cost |
|---|---|
| Below £50.00 | £7.00 |
| £50.00 or more | Free standard shipping |
The applicable delivery charge is displayed during checkout before you complete your purchase.
All order values and shipping charges are displayed in British pounds sterling (GBP).
3. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Our order cut-off time is 5:00 PM GMT/BST, Monday to Friday.
Orders placed after the cut-off time, during weekends or on applicable public holidays normally begin processing on the next business day.
Business days are Monday to Friday, excluding applicable public holidays.
Processing time is the time needed to prepare your order for dispatch. It does not include the time your parcel spends in transit.
4. Estimated Delivery Times
Our current estimated delivery times for standard UK shipping are:
| Delivery Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Transit after dispatch | 6–12 business days |
| Total estimated delivery | 7–15 business days |
Delivery estimates are calculated from the order processing and transit periods.
These estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, public holidays, customs procedures where applicable, and circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you.
5. Order Confirmation and Dispatch
After placing an order, you should receive an order confirmation by email.
Once your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information.
Tracking updates may take time to appear after dispatch, depending on when the carrier processes and scans the parcel.
You can follow the available shipment updates through our order-tracking page.
6. International Fulfilment and Customs
Orders may be fulfilled through international supply and logistics partners.
Merenlo does not represent all products as being held in or dispatched from the United Kingdom.
The delivery estimates shown in this policy account for our standard fulfilment and shipping process.
Any mandatory import-related charges or additional amounts payable by the customer, where applicable, must be disclosed before the customer is bound by the purchase. We will not treat undisclosed mandatory charges as automatically payable by the customer.
7. Multiple Parcels
Depending on product availability and fulfilment arrangements, items from the same order may occasionally be dispatched separately.
If your order is shipped in multiple parcels, you may receive separate tracking information and deliveries may arrive on different dates.
This does not change your statutory consumer rights.
8. Delivery Delays
Delivery estimates can be affected by circumstances such as:
- Carrier or transport disruptions
- Severe weather
- Public holidays
- Customs processing where applicable
- Incorrect or incomplete delivery information
- Other unexpected logistical disruptions
If your order has not arrived within the estimated delivery period, please contact us at support@merenlo.co.uk with your order number.
Under applicable UK consumer law, goods must normally be delivered within the agreed delivery period or, where no delivery period has been agreed, without undue delay and within 30 days after the contract is made.
Nothing in this policy restricts your statutory remedies for late or non-delivery.
9. Delivery Address and Changes
Please check your shipping details carefully before completing your order.
If you notice an error, contact us as soon as possible at support@merenlo.co.uk.
We will attempt to accommodate an address correction before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or transit.
If a delivery cannot be completed because of incorrect or incomplete address information supplied at checkout, please contact us so we can review the available options.
Your statutory consumer rights remain unaffected.
10. Lost, Missing or Damaged Parcels
If your parcel appears lost, has not arrived or arrives damaged, please contact our customer support team.
Email: support@merenlo.co.uk
Please include your order number and a brief explanation of the issue.
We will review the available tracking and delivery information and assist with the appropriate next steps.
Where goods are lost or damaged before they come into your physical possession, your rights under applicable UK consumer law remain protected.
11. Returns and Cancellations
If you wish to return an item or cancel an eligible distance-sale contract, please refer to our Return & Refund Policy for the applicable procedure.
UK consumers may have statutory cancellation rights in addition to our voluntary return arrangements.
Our Shipping & Delivery Policy does not limit those rights or your rights under the Consumer Rights Act 2015.
12. Customer Support
For questions about delivery, tracking or an existing order, contact:
Merenlo Customer Support
Email: support@merenlo.co.uk
Website: www.merenlo.co.uk
Please include your order number when contacting us about an existing purchase.
Legal operator: BJ-Ecom B.V.
Merenlo is an online store operated by BJ-Ecom B.V., a company registered in the Netherlands.
This policy applies to shipping and delivery services for orders placed through Merenlo for delivery within the United Kingdom.
Need help?
Contact Merenlo support with your order number and the email used at checkout.