Shipping policy
At Merenlo, we aim to keep shipping clear and simple. This Shipping Policy explains how we process and deliver orders to the United Kingdom and the Republic of Ireland.
Shipping destination
We currently ship to:
- United Kingdom: England, Scotland, Wales and Northern Ireland
- Republic of Ireland
Shipping cost
United Kingdom: Standard shipping costs £7 for orders below £50. Orders of £50 or more qualify for free shipping. UK shipping charges are calculated and charged in pounds sterling (GBP) at checkout.
Republic of Ireland: Standard shipping costs €7 for orders below €50. Orders of €50 or more qualify for free shipping. Ireland shipping charges are calculated and charged in euro (EUR) at checkout.
Processing time
Orders are usually processed within 1–3 business days (Mon–Fri).
Business days (Mon–Fri) are Monday to Friday, excluding public holidays in the destination country (UK or Ireland).
Processing time is the time needed to prepare your order before it is dispatched. It is separate from the delivery time.
Order cut-off time
For processing-time calculations, our order cut-off is 5:00 PM local time in the destination market (UK: GMT/BST; Ireland: GMT/IST), Monday to Friday. Orders placed after 5:00 PM, during weekends or on public holidays in the destination country are treated as received on the next business day (Mon–Fri).
The cut-off determines when the 1–3 business day (Mon–Fri) processing period begins. It does not guarantee same-day dispatch.
Delivery time
After your order has been processed and dispatched, delivery usually takes 6–12 business days (Mon–Fri).
The total estimated delivery time is:
- Processing time: 1–3 business days (Mon–Fri)
- Delivery time: 6–12 business days (Mon–Fri)
- Total estimated delivery time: 7–15 business days (Mon–Fri)
Delivery times are estimates and may vary during busy periods, public holidays, courier delays or if the shipping address is incomplete or incorrect.
Order confirmation
After placing an order, you will receive an order confirmation email at the email address provided during checkout.
Please check your order confirmation carefully. If you notice an issue with your shipping address or order details, contact us as soon as possible at support@merenlo.co.uk.
We cannot guarantee changes once an order has started processing or has been dispatched.
Tracking information
Once your order has been dispatched, we will send you a tracking email where tracking information is available.
Please allow some time for tracking details to update after dispatch.
If you need help tracking your order, contact us at support@merenlo.co.uk with your order number and the email address used at checkout.
Incorrect or incomplete addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is delayed, returned or cannot be delivered because the address was incorrect or incomplete, contact us and we will help review the next steps.
Delayed orders
Most orders arrive within the estimated delivery window, but delays can sometimes happen.
If your order has not arrived after the estimated delivery time, contact us at support@merenlo.co.uk with your order number.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@merenlo.co.uk.
Please include:
- Your order number
- The email address used at checkout
- A short description of the issue
- Clear photos of the item and packaging, where relevant
Damaged, defective or incorrect items are handled under our Return & Refund Policy.
Returns
If you would like to return an item, email support@merenlo.co.uk so we can send the return address and practical next steps.
For goods covered by UK distance-selling cancellation rules or Irish/EU consumer cancellation rules (depending on where you shop from), contacting us is notification of cancellation and is not a request for discretionary approval. See our Return & Refund Policy for the full split between the statutory cancellation right and Merenlo’s voluntary 30-day return policy.
Contact us
If you have any questions about shipping or delivery, contact us at:
Merenlo is operated by BJ-Ecom B.V.
Registered business address
J.L. van Rijweg 50
2713 JA Zoetermeer
Netherlands
Chamber of Commerce (KvK): 89168402
VAT: NL864899269B01
Email: support@merenlo.co.uk
Phone: +447863792998
Support hours: Monday–Friday, 9:00 AM–6:00 PM GMT/BST
Need help?
Contact Merenlo support with your order number and the email used at checkout.