Merenlo is an online fashion store operated by BJ-Ecom B.V., a private limited company incorporated under Dutch law.

Merenlo is the name of the online store. It is not a separate UK-incorporated company.

BJ-Ecom B.V. is the contracting seller for purchases made through www.merenlo.co.uk.

The registered business address of BJ-Ecom B.V. is:

This is the company's registered business address in the Netherlands.

This address is not the designated customer return address.

Products should not be returned to the registered business address unless Merenlo has expressly arranged this for a particular return.

BJ-Ecom B.V. is registered with the Dutch Chamber of Commerce (Kamer van Koophandel).

Registration number: 89168402

VAT identification number: NL864899269B01

The VAT number above identifies the Dutch legal entity. It should not be interpreted as a UK VAT registration number.

Customers can contact Merenlo about orders, payments, products, delivery, returns, cancellations or complaints.

Email: support@merenlo.co.uk

Telephone: +44 7863 792998

Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM
United Kingdom local time (GMT/BST as applicable).

For enquiries concerning an existing purchase, please include your order number where available.

Merenlo currently accepts new online orders for delivery within the United Kingdom.

This includes England, Scotland, Wales and Northern Ireland, subject to delivery availability at checkout.

Prices and order totals for our UK storefront are displayed in British pounds sterling (GBP).

Although Merenlo serves UK customers, the legal operator remains BJ-Ecom B.V., a company registered in the Netherlands.

The use of a UK website domain or UK customer telephone number does not represent Merenlo as a separate UK-incorporated company or a UK physical retail establishment.

Orders placed through Merenlo may be processed and fulfilled with the assistance of international supply, fulfilment and logistics partners.

Not all products are necessarily held in or dispatched from the United Kingdom.

Information about delivery destinations, charges, processing and estimated delivery times is available in our Shipping Policy.

The registered office of BJ-Ecom B.V. is different from the designated customer return centre.

The designated physical return address for Merenlo is:

This is an international customer return centre, not the registered office of BJ-Ecom B.V.

Merenlo offers a voluntary 30-day return policy for eligible products. UK consumers also have statutory cancellation rights for eligible distance purchases, as well as rights relating to faulty or non-conforming goods.

For return shipping costs, deadlines, refund rules and the applicable cancellation procedure, please consult our Return & Refund Policy.

Purchases made through Merenlo are subject to the contractual terms applicable when the order is placed.

Customers purchasing as consumers within the United Kingdom retain mandatory consumer protections applicable to their transactions.

These may include rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing on this page removes or restricts statutory rights that cannot lawfully be excluded.

BJ-Ecom B.V. is the operator of Merenlo and is responsible for personal-data processing activities for which it acts as a data controller.

Details about personal information, customer rights, service providers, data sharing and international transfers are explained in our Privacy Policy.

For privacy-related enquiries, contact support@merenlo.co.uk .

If you have a complaint concerning your purchase, delivery, a refund or another aspect of Merenlo's service, please contact our customer support team.

Email: support@merenlo.co.uk

We will review the available information and work towards an appropriate resolution.

Contacting our support team does not prevent you from exercising statutory rights or pursuing remedies available under applicable law.